Refund and Returns Policy
At PrePlanned Gardens, we are committed to providing high-quality garden blueprints that help you transform your outdoor space. Since our products are digital downloads, we typically do not offer refunds. However, we understand that certain situations may require exceptions, and we’re here to help.
1. Digital Products – No Refunds
- All purchases of garden blueprints from PrePlanned Gardens are for digital products, which are delivered instantly via download upon purchase.
- Due to the nature of digital products, we do not offer refunds, exchanges, or cancellations once the download link has been sent.
2. Exceptional Circumstances
While refunds are generally not provided, we may consider them under specific circumstances, such as:
- Technical issues with the download or file corruption.
- Accidental duplicate purchases of the same blueprint.
- If you believe there is an issue with your order, please contact our support team for assistance.
3. How to Request a Refund
If you believe your situation qualifies for a refund based on the above exceptions, please reach out to our support team at support@preplanned-gardens.com within 7 days of your purchase.
- In your request, include your order number, a description of the issue, and any relevant screenshots or details.
- Our team will review your request and respond as soon as possible to resolve the matter.
4. Resolution Options
Depending on the issue, we may offer the following options:
- Assistance in resolving technical issues (e.g., sending a new download link).
- A refund if the issue qualifies under our refund exceptions.
Contact Us
For any questions regarding your order, or to inquire about a refund under exceptional circumstances, please email us at support@preplanned-gardens.com. We are here to help!